Trusted elder care,
reimagined.

Every Zeraphos CareMate is a qualified professional with verified credentials. Our vetting process includes background verification, skill assessments, and in-person interviews. CareMates are trained specifically for elderly home care and undergo regular performance reviews by our operations team.

Our app provides real-time visibility into your parent's care. You'll receive daily updates, vital sign tracking, visit summaries, and instant notifications for any health changes. You can also communicate directly with the care team at any time.

Every family is assigned a dedicated Care Coordination Manager (CCM) who oversees the service. CCMs review visit reports and tracked data regularly, coordinate scheduling adjustments, and act as your single point of contact. CCMs are coordination professionals — not clinicians. All medical decisions remain with your parent's own doctors, and our team works alongside them to ensure nothing falls through the cracks.

No. Zeraphos is a wellness monitoring and care coordination platform — not a hospital, clinic, or emergency provider. We work alongside your parent's existing doctors and help ensure the right support is always within reach.

Patience and authenticity. Our care managers spend time understanding your parent's interests, routines, and personality. Some play chess, some discuss cricket, others simply listen. We match caregivers based on compatibility, not just skills. The goal is for your parent to see their care manager as a friend first.

Monitoring is only part of what we do. The other part is making sure your parents don't feel alone.

CareMates are matched based on personality and interests, not just care needs. Some visits involve a walk. Some involve tea and conversation. The goal is always the same: your parent feels seen, not just checked on.

We offer flexible care plans — from daily check-ins to periodic monitoring. Whether your parent needs regular visits or just occasional wellness checks, we customize our services to match. You can adjust the frequency anytime as circumstances change.

CareMates are dedicated care professionals who partner with Zeraphos. Each one is carefully selected, trained to our standards, and backed by our coordination team — so your family always has someone reliable showing up at the door.

CareMates are trained to respond immediately — calling emergency services, staying with your parent, and notifying you in real time through the app. You'll never be left in the dark. While Zeraphos is not a hospital or emergency service, our protocols ensure your parent is never alone in a crisis.

CareMates focus on wellness, companionship, and monitoring — not clinical procedures. If your parent needs wound care, physiotherapy, or medical treatment, we coordinate with trusted local professionals so the right help reaches them quickly.

If you ever have a concern about a visit, your Care Coordination Manager is your first call — we investigate every issue and take service quality seriously. For a full breakdown of how responsibilities are shared, our Terms and Conditions have the details.

Your parent's health data is only shared with your designated family members and, where needed for coordination, with healthcare providers you have authorised. We do not sell or share personal health data with third parties for advertising or commercial purposes. All data is encrypted end-to-end and stored in compliance with India's Digital Personal Data Protection Act (DPDP). You can review our full Privacy Policy for details.

Each visit is up to 60 minutes, covering vitals, medication reminders, companionship, and a full visit report sent to your dashboard. If you need longer visits or more frequent check-ins, your CCM can adjust your care plan anytime.

We take reliability seriously. If your assigned CareMate is unavailable, your Care Coordination Manager will arrange a replacement and notify you in advance. You're never left wondering.

Yes. Zeraphos is a care coordination platform built specifically for NRI families. We provide scheduled home visits, real-time health tracking, and a dedicated coordinator in India — so families in the US, UK, UAE, and beyond can stay connected to their parents' wellbeing without being there in person.

Local homecare agencies serve families who are nearby. Zeraphos is built for families who aren't — NRIs managing care from thousands of miles away. Our platform provides structured health data, English-friendly communication, and a coordination layer that local agencies don't offer because their customers don't need it.